UPDATED (12/05/21) Covid-19 Updates & FAQs

Posted on November 26, 2020

UPDATED 12/05/21

We are looking forward to reopening on Monday 17th May 2021 as per the recent confirmation from the UK Government.

Please see our updated recommendations for all attendees of short courses.

We are looking forward to welcoming you back to the school from 17th May.

We've put in place some new measures. Please read our current guidance. Please note this is based on latest GOV guidance and may change. We will keep you updated of any changes.

LATERAL FLOW TEST BEFORE ARRIVAL: We recommend and request that all course attendees complete a covid lateral flow test within 24 hours of attending the school.

DO NOT TRAVEL: Please do not visit the School if you have recently travelled from a country on the UK quarantine list, and are within your 14 day quarantine period. If you or anyone in your household/workplace are showing symptoms of Covid 19 or you have received a positive lateral flow test result, please contact us directly regarding your booking.

TEST AND TRACE: On arrival there will be the opportunity to scan our NHS track and trace QR code in reception. This is not mandatory.

FACE COVERINGS: A face mask is required during the hands-on elements of the course. If you are unable to wear a face mask please let us know by emailing [email protected]. There will be regular breaks, when masks can be removed.

SOCIAL DISTANCING: The School of Artisan Food is adhering to social distancing measures. Distancing of 2 metres is to be observed wherever possible. In training rooms, 1 metre plus distancing as a minimum, is in place.

SANTISER STATIONS: New sanitiser stations are placed throughout The School of Artisan Food. Please sanitise your hands on arrival and feel free to make use of the stations during your course. Regular hand-washing will also be required and is encouraged.

REFRESHMENTS: Refreshments will be available upon arrival. We encourage you to bring your own flasks, travel mugs and water bottles. A light lunch-pack per individual will be provided by The School of Artisan Food.

DESIGNATED WORK STATIONS: A designated workstation will be allocated for the duration of the course. There will be access to individual equipment – on the occasion where this is not possible, the equipment will be sanitised between each use.

INCREASED CLEANING: The School of Artisan Food has increased cleaning and hygiene protocols, with regular cleaning of communal areas and touchpoints, including bathrooms.

FRESH AIR: The School of Artisan Food will be maximising the flow of fresh air by opening doors and windows. We recommend bringing another layer of clothing.

UPDATED 22/02/21 - 17:15

We are working through the latest government update (22/02/21) and will be contacting all students and customers over the coming days once we have complete clarity over the exact dates we will be able to restart our programs. All those effected by this information should check their emails (inc their spam folders) and our social media channels.

Advanced Diploma and Degree Students to return from : 08/03/21

All Short courses to return from : 17/05/21

For more information please contact [email protected]

We would like to remind all of our Short course customers that your booking is covered by our covid promise. (See below)

UPDATED 21/01/21

We have made a COVID 19 PROMISE and published this across all our social media platforms. This will also become part of our terms and conditions for bookings during the global pandemic.

If we are unable to deliver your course due to COVID restrictions or you are unable to attend due to the impact of COVID (you are self isolating/ have a positive covid result at time of course). We will offer you the following:

1) A transfer to another course

2) Credit to the value of your booking ( valid for 12 months)

3) A refund

UPDATED 04/01/21

After the recent update to government guidelines- National Lockdown. We will temporarily close for all activities until further notice.

This includes our Degree and Diploma courses.. This means we will sadly have to also postpone short courses scheduled between 31/12/20 - 28/02/21. If you were booked onto a course between those dates, we will be in touch with you regarding your options. Please check your emails ( including Spam)

What will happen to the course I have booked if we go into a higher tier/lockdown?

If the government announce a national lockdown or Nottinghamshire move into Tier 3 or Higher ( Inc National Lockdown) then all bookings during this time will be postponed.

Which Tier will mean my course is postponed?

You will still be able to attend your course if it is either Tier 1 or Tier 2, however, if we move into Tier 3 or higher (inc National lockdown) all courses will be postponed until further notice from the government.

What happens if the course I was booked onto gets postponed?

You will have two options if your course is postponed-

1. You can hold your booking as credit

2. You can transfer your booking to a future course already scheduled

3. You can claim a full refund.

Will my course be automatically moved to a new date?

No, you will have the above three options to choose from. We will get in touch with all course participants beforehand to find out your decision. If we do not hear from you, we will hold your booking as credit valid for 12 months)

Nottinghamshire is in Tier 3 or higher (inc National Lockdown) : Does this mean I am unable to participate in the short course I booked?

Unfortunately, if you have a short course booked during Tier 3 or higher (inc National Lockdown); then these courses will be postponed. We will be in touch with anybody with courses booked to discuss your options.

What happens if my gift card is due to expire but we are in lockdown/Tier 3 or higher?

If your gift card is due to expire during a lockdown or Tier 3 or higher (inc National Lockdown), we will automatically extend this date for however long the lockdown or Tier lasts. So do not worry, you will still have plenty of time to redeem your gift card.

What happens if my home location is in a different Tier to Nottinghamshire?

You must continue to follow Tier rules from your home location.




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