Terms & Conditions

Upon booking any of our courses, purchasing gift vouchers or any other items, you are agreeing and accepting our terms and conditions.

USEFUL BOOKING INFORMATION

Office Opening Hours:

The School’s office is open between 08.30 to 17.00 Monday to Friday. Outside of these hours you may email info@schoolofartisanfood.org

What’s included in the cost of our courses:

All ingredients and equipment are provided for our courses. Refreshments (tea, coffee and cold drinks) are included on all courses and lunch is provided on full-day courses.
A full description of each course can be found on the course booking pages on the website.
Items produced on courses may be available to take home. Please note: items produced on courses are not for resale.
The School of Artisan Food reserves the right to make changes to the tutor, course content and recipes without prior notice.

What’s not included in the cost of our courses:

Course fees do not include travel
Most course fees do not include accommodation – please check the website clearly before making a booking

Age requirements:

The majority of our courses are only suitable for participants aged 18 or over, unless otherwise stated in the course description.
Some courses may be suitable for 16 to 18 year-olds, if accompanied by a responsible adult, who must also purchase a place and participate on the course. Please contact the School before booking a course for anyone under 18 years old, on an adult level course. Failure to do so could result in the young person being denied entry to the course.

Accessibility:

We wish to provide all attendees with the best possible experience. Please do let us know in advance, if you have any access requirements or disabilities, allergies or any other requirements you would like us to be aware of.

Allergies and Specific Needs:

Please call the School to discuss any relevant allergies with a member of staff. We must speak to you before you visit the school if you have a severe allergy or severe dietary intolerance.
Please also read our statement on allergies on our website.
You must give details of your allergies and specific needs as part of the booking process. This will help us to determine if a course can be adapted to accommodate.
The School of Artisan Food will be as flexible as possible, when we can, so as to be inclusive to all students. It is sometimes possible to remove a specific ingredient from a student’s recipe and/or substitute another ingredient. However it is not usually possible to remove that ingredient from the recipe of every student in the kitchen and so the class will not be suitable for a student whose allergy means they are unable to be in the same room as an allergen.
The School is not able to guarantee a completely allergen free environment. All of our kitchens are multi-purpose and allergens may therefore have been used in previous classes. Unfortunately this makes our kitchens unsuitable for students with severe and possibly life-threatening allergies.
All requests for adaptations to courses to accommodate specific needs must be made to the School by email not less than 21 days before the Course Date. Failure to do so could result in The School refusing to allow you to attend the course.

Illness:

It’s imperative that you notify the School before attending if you suffer any sickness or diarrhoea less than 48 hours prior to the start of a course.
If you are taken ill whilst attending a course please notify a member of staff immediately.

Skills and experience levels:

If you are not sure if you have the right level of skills or experience for a particular course or would like advice about which course would be most suitable for you, please contact us before making a booking and we shall offer guidance as to which course may suit you best.
Please note, this will be guidance only; The School shall not be held responsible should you not enjoy the course.

Health and Safety:

You will receive a short briefing on health and safety at the start of your course.
We will supply you with an apron and other protective equipment where appropriate.
Please wear comfortable shoes and footwear must have covered toes.
Comfortable clothing and layers are recommended as the temperature in training rooms can vary.
Please remove all loose jewellery and watches.
Long hair must be tied back in the training rooms.

Certificate of Attendance

The School can supply a Certificate of Attendance for any of our courses upon request. Please note this is not a formal qualification.

SHORT COURSES

Fees and Payment:

A non-refundable 25% deposit must be paid at the time of booking, to secure a place on any course booked 21 days or more, before the start of the course.
The remaining balance must be received 21 days before the course start date.
Failure to pay the balance may result in losing your place on the course and your deposit will not be refunded.
Full payment is required at the time of booking if your booking is made less than 21 days before the start date.
We accept payment of fees by most major credit cards or debit card. We do not accept American Express or PayPal.
Once your booking is complete you will receive an email confirmation of your order and the person attending will also receive joining instructions by email, unless otherwise requested.

Cancellations:

You may cancel a course at any time, by email. Should your cancellation be received within 21 days of the course, you will forfeit your deposit.
Outside 21 days, the School will allow you to select a future course, subject to availability. This change request will only be permitted once per booking.
We will provide a written acknowledgement as proof of our acceptance of the cancellation. Cancellation is effective from the date on which we receive your written notice of cancellation.

Refunds:

If you are unable to attend a course that you have booked and do not wish to select another date or course, you may request a refund of the fee paid, less the 25% non-refundable deposit, anytime up to 21 days before the date of the course. After this date, the fee and deposit will not be refunded.
Refunds may take up to 30 days to process from receipt of the request and are made solely to the source of the payment received.
We are unable to issue refunds for courses booked using gift vouchers.

Non-attendance:

Any non-attendance on bookings without prior cancellation will not be transferred to another course and all payments received will be retained and deemed donations to The School of Artisan Food charity.

Cancellations by the School of Artisan Food:

In the unlikely event that the School of Artisan Food cancels a course, due to unforeseen circumstances, we will offer a full refund of payment already received, or a transfer to a future course of your choice, subject to availability. Any additional cost, will be payable, in accordance with these terms and conditions.
Refunds will be paid within 30 days
In the event of cancellation, we will give as much notice as possible and will notify you using the contact details registered to your account. Please make sure these are correct and up to date.
The School of Artisan Food cannot be held liable for any third-party costs, such as travel bookings or accommodation costs incurred by customers. We strongly recommend that customers have a suitable travel insurance policy in place, particularly if you will incur substantial accommodation and travel costs to attend a course booking. Insurance can provide cover for many occurrences that may prevent you from attending your course such as illness, bereavement, travel disruption etc. The School can provide proof of payment in support of any claim on your travel insurance.

Gift Vouchers:

Gift vouchers are valid for 12 months from the date of purchase.
Gift vouchers may be used against more than one course. Any remaining credit will be kept on the purchaser’s account and may be used against subsequent bookings within 12 months from the date of purchase of the gift voucher.
If a gift voucher is used against a course of higher value than the voucher value, the balance of the course fee is payable 21 days prior to the start of the course date.
Gift voucher purchases are non-refundable.
Gift vouchers cannot be exchanged for other goods or cash.
Gift vouchers issued by the School of Artisan Food can only be used against courses at the School and cannot be used at other businesses on the Welbeck Estate.
Gift vouchers may be transferred to another person, so long as we have been notified of the replacement, in advance, by the original recipient.

Discount Codes:

From time to time we offer limited discounts, only one discount code may be used against a transaction.
For limitation of usage and expiry date, please refer to individual offers.

Liability:

The School will not accept responsibility for the loss, theft or damage of any personal possessions.
The School will not be liable for any loss suffered by you which is indirect, special or consequential.
The School will not be liable for any loss suffered by you resulting from any event which is beyond the reasonable control of the School.

Privacy, Social Media & how we may use your personal information:

We will process the personal information that you provide to us in accordance with all applicable requirements of the General Data Protection Regulation (‘GDPR’) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then any successor legislation to the GDPR or the Data Protection Act 2018 and our Privacy Policy, (which is available on our website).
We will use the personal information you provide to us:
- (a) to provide the course to you;
- (b) to process your payment for the course;
- (c) if you agreed to this in the booking process, to give you information about similar courses that we provide (but you may stop receiving this at any time by contacting us);
- (d) in the event that it is necessary in order to avoid risk of harm to you or another person at The School.
We will only give your personal information to third parties in accordance with our Privacy Policy or where the law either requires or allows us to do so.
Photographs will occasionally be taken of students during their cooking sessions and extra-curricular events at The School. These photos may be used for our marketing materials or on our social media channels in accordance with our Privacy Policy. Your permission to use any such photograph will be requested at the time that the photo is taken.
By using the #schoolofartisanfood hashtag, you agree to your photos being eligible for reposting on the official School’s Instagram, Facebook and Threads pages. You will be tagged and credited for your photo and your food if photos are submitted in this way. Any food photographed by the School’s marketing team and featured on the School’s social media pages will be credited to the student who prepared it if the credit is requested.
Newsletters and Upcoming Course Invitations, sent by email from The School of Artisan Food will contain the means of allowing you to unsubscribe from that mailing list.
By agreeing to the Terms and Conditions, I hereby consent to the participation in interviews, the use of quotes, and the taking of photographs and videos during my time studying at the School of Artisan Food.
I also grant the right to edit, use, and reuse said products, including use in printed materials, broadcast outlets, digital media and social networking for the School of Artisan Food.
I understand that there will be no financial or other remuneration for photographing/recording me, either for initial or subsequent use.
If you wish to Opt Out, please email The School if you wish to discuss this further. We will always respect your decision not to be featured if this is your preference.

General:

The School of Artisan Food reserves the right to amend these terms and conditions without prior notice.
No failure or delay by the School in enforcing any of its rights under the Contract shall be deemed to be a waiver of such right.
All contracts shall be governed by English law, Intellectual Property Rights and Acceptable Use
Full copyright of course content developed by the School of Artisan Food is retained by the School. Course notes and reference materials are provided for personal use only
All course documentation, materials, recipes, logos and branding are the property of The School of Artisan Food and may not be copied or distributed by you without the prior written consent of The School.

BESPOKE TRAINING & PRIVATE BOOKINGS & VENUE HIRE

All quotes supplied by The School of Artisan Food are valid for 7 days and must be accepted by email.
All costs quoted are for a minimum or maximum group size as per the quote details.
Upon acceptance of a quote, a 50% non-refundable deposit is payable immediately to secure the booking.
Any costs for transport and accommodation not included in our quote are not reimbursable by The School of Artisan Food.
An order is deemed accepted by The School of Artisan Food upon receipt of written confirmation and payment of the required deposit.
The order confirmation contains all of the contractual terms agreed between you, the invoice addressee and the School.

Payment and cancellation of Bespoke and Private Bookings and Venue Hire:

Full payment must be received 21 days prior to the start of the booking. Payment can be made by bank transfer. If a booking is made less than 21 days before the event date, the full amount is payable at the time of booking.
In the unlikely event of The School of Artisan Food cancelling a bespoke course; an alternative date will be offered, or a full refund made, if no suitable date is available.
If the course is cancelled by the customer; The School of Artisan Food will retain the 50% non-refundable deposit.