We want all our customers to have the best possible experience when joining any of our courses, and therefore we’ve put together everything we think you may need to know before booking, plus our terms and conditions below.
By booking any of our courses, purchasing gift vouchers or other items you agree to accept our terms and conditions.
A minimum 25% non-refundable deposit must be paid at the time of booking to secure a place on any course booked 21 days or more before the start of the course.
The full balance of course payments must be received 21 days before the course start date. Failure to pay the balance may result in losing your place on the course and your deposit.
Full payment is required on bookings made less than 21 days before the start date.
We accept MasterCard/Visa Credit Cards and Switch/Solo/Maestro Cards.
Cheques and payment by BACs may also be accepted by prior arrangement. Please use the contact form if you would like further information.
When your booking or purchase is complete you will receive email confirmation of your order and the person attending will also receive joining instructions by email unless otherwise requested.
Office opening hours
The admin office opening hours are 09.30 to 17.00 Monday to Friday. Outside of these hours you can leave a voicemail message or email [email protected]
What's included in the cost of our courses
Ingredients and equipment are provided for all our courses. Refreshments (tea, coffee and cold drinks) are included on all courses, and lunch is provided on courses of a full day or longer.
A full description of each course can be found on the course booking pages on the website.
Items produced on courses may be available to take home. Please note: items produced on courses are not for resale.
The School reserves the right to make changes to the tutor, course content and recipes without notice.
What's not included in the cost of our courses
Course fees do not include travel and accommodation.
The majority of our courses are only suitable for adult participants aged 18 or over, unless otherwise stated in the course description.
Some courses may be suitable for 15 to 17 year olds if accompanied by a responsible adult. Please contact the School before booking a place for anyone under 18 on an adult level course. Failure to do so could result in the young person being denied entry to the course.
We want you to have the best possible experience, so we therefore ask you to let us know in advance if you have any special requirements you would like us to be aware of, including any of the following:
Disabilities, diabetes, coeliac disease, pregnancy, epilepsy, learning difficulties.
Dietary requirements and allergies
We can cater for any dietary requirements if notified in advance. If you have food allergies and have any concerns we advise you to contact the School to discuss these before making a booking.
You can give details of dietary or any other requirements as part of the online booking process or contact the School by phone or email.
Please notify the School before attending if you suffer any sickness or diarrhoea less than 48 hours prior to the start of a course. If you are taken ill whilst attending a course please notify the tutor immediately.
Skills and experience levels
If you are not sure if you have the right level of skills or experience for a particular course, or would like advice about which course would be most suitable, please contact us before booking and we can help you assess which course is right for you.
Please note: we can only offer guidance and cannot be held liable if you book a course much higher or lower than your actual skill level.
Health and safety
You will receive a short briefing on health and safety at the start of your course.
We will supply you with an apron and other protective equipment where appropriate.
Please wear comfortable shoes with covered toes. Comfortable clothing and layers are recommended as the temperature in training rooms can vary. Please do not wear loose jewellery. We are not liable for any damage that occurs to clothing or other belongings.
Long hair must be tied back in the training rooms.
Certificate of Attendance
The School can supply a Certificate of Attendance for any of our courses upon request.
If you cannot attend a course you can request to transfer your booking to another course or date subject to availability, in which case any payment already received will be held on your account for a period of up to 12 months and can be used against any course during that time.
Any monies on account which have not been used against other bookings after 12 months from date of payment receipt will be deemed donations to The School of Artisan Food charity.
Transfers are not available if requested less than 2 working days (Monday to Friday – see opening hours above) prior to the start of a course, as it is unlikely we will be able to fill your place at such short notice and we will already have incurred costs.
You can transfer your booking to someone else at any time as long as payment has been received in full and you notify us who will be attending at least 48 hours in advance of the course.
How to cancel
To cancel a course place please notify us by telephone, email or via the website. If you notify us by email or via the website, you cannot consider your booking cancelled until you have received a cancellation acknowledgment from us.
Bookings cancelled 14 days or more prior to the course start date can be transferred to an alternative date or course. Or you can request a refund of the fee paid, less the 25% non-refundable deposit.
Refunds may take up to 14 days to process from receipt of request.
We are unable to issue refunds for courses booked as gifts or booked using gift vouchers. We will hold the amount paid on account for use against future bookings.
If you cancel a course place less than 14 days before a course
Late cancellations often have an impact on other customers and the business and therefore we do not offer refunds on course cancellations made less than 14 days before the start of a course.
You can still request a transfer to another course up to 2 working days (Monday to Friday – see opening hours above) prior to the start date of your course booking.
Last minute cancellations
Although our terms and conditions apply to all bookings we do try to be flexible and if you feel your cancellation is due to exceptional circumstances please do contact us.
Any non-attendance on bookings without prior cancellation will not be transferred to another course and all payments received will be retained and deemed donations to The School of Artisan Food charity.
Cancellations by the School of Artisan Food
In the event that the School of Artisan Food cancels a course, we will offer a full refund of payment already received, or a transfer to an alternative date for the same course if available, or an alternative course. Any additional cost will have to be paid in accordance with our terms and conditions.
Refunds will be paid within 14 days and are made to the source of the payment received unless otherwise agreed with the original purchaser.
In the event of cancellation we will endeavour to give as much notice as possible and will notify you using the contact details registered to your account. Please make sure these are correct and up to date.
Accommodation and travel costs
The School of Artisan Food cannot be held liable for any third-party costs, such as travel bookings or accommodation costs incurred by customers.
We strongly recommend that customers have a suitable travel insurance policy in place, particularly if you will incur substantial accommodation and travel costs to attend a course booking. Insurance can provide cover for many occurrences that may prevent you from attending your course such as illness, bereavement, travel disruption etc. The School can provide proof of payment in support of any claim on your travel insurance.
Gift voucher purchases are non-refundable. They can be redeemed when making a short course booking or purchasing products from the retail shop at The School of Artisan Food.
Gift vouchers cannot be exchanged for other goods or cash.
Gift vouchers are transferable to another person as long as we have been notified of the replacement in advance by the recipient.
Gift vouchers are valid for 12 months from the date of purchase only. Please note: you can use a gift voucher to book a course which takes place after the 12 months.
Gift vouchers may only be used against a single transaction. Any remaining value will then be kept on the purchaser’s account and may be used against subsequent bookings within 12 months from the date of purchase but is non-refundable and is not exchangeable for cash.
If a gift voucher is used against a course of higher value than the voucher value the balance of the course fee is payable 21 days prior to the start of the course date.
If payment for any gift voucher is not received or is cancelled, any transactions made using the voucher code will be void.
Postal gift vouchers can take up to three business days to process and are sent by Royal Mail first class post.
Please note: Royal Mail delivery services are outside of our control, and the School can take no responsibility for delays or undelivered gift vouchers.
You can opt to send a gift voucher by email to yourself or the recipient at the time of purchasing.
Gift vouchers issued by the School of Artisan Food can only be used against courses at the School and cannot be used at other businesses on the Welbeck Estate.
From time to time we offer limited discounts, only one discount may be used against a booking.
For limitation of usage and expiry date please refer to individual offers.
All quotes supplied by The School of Artisan Food are valid for 7 days and must be accepted by email.
All costs quoted are for a minimum or maximum group size as per the quote details.
Business customers must provide a purchase order number for invoicing purposes.
Upon acceptance of a quote a 50% non-refundable deposit is payable immediately to secure a booking.
Any costs for transport and accommodation not included in our quote are not reimbursable by the School of Artisan Food.
Payment and cancellation
Full payment must be received 21 days prior to the start of the booking. Payment can be made by BACS, cheque or card payment.
In the unlikely event of The School of Artisan Food cancelling a bespoke course, private booking or venue hire an alternative date will be offered, or a full refund made if no suitable date is available.
The School will not accept responsibility for the loss of any personal possessions.
The School will not be liable for any loss suffered by you which is indirect, special or consequential.
The School will not be liable for any loss suffered by you resulting from any event which is beyond the reasonable control of the School.
The School of Artisan Food will only keep any personal information you register on our website to inform you of courses, developments and special offers. Your details will not be sold for commercial use or shared with any third party.
Newsletters sent by email from The School of Artisan Food will contain the means of allowing you to unsubscribe from that mailing list.
The School of Artisan Food reserves the right to amend the terms and conditions without prior notice.
The acknowledgement or processing of an order or quote does not constitute legal acceptance of your order or quote.
An order or quote is deemed accepted only upon receipt of full payment for the total value of the order.
The order confirmation contains all of the contractual terms agreed between you, the invoice addressee and the School.
No failure or delay by the School in enforcing any of its rights under the Contract shall be deemed to be a waiver of such right.
The Contract shall be governed by English law.
Full copyright of course content developed by the School of Artisan Food is retained by the School. Course notes and reference materials are provided for personal use only.
The sharing of course materials and recipes by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission of the School of Artisan Food’s Managing Director. Please ask if you are unsure what is and isn't acceptable usage.