Terms and Conditions
We want all of our customers to have the best possible experience when joining any of our courses and so we’ve put together everything we think you may need to know before booking, along with our terms and conditions below.
By booking any of our courses, purchasing gift vouchers or other items you agree to accept our terms and conditions.
USEFUL BOOKING INFORMATION
Office opening hours
The admin office opening hours are 09.00 to 17.00 Monday to Friday. Outside of these hours you can leave a voicemail message or email [email protected]
What's included in the cost of our courses
All ingredients and equipment are provided for our courses. Refreshments (tea, coffee and cold drinks) are included on all courses and lunch is provided on full-day courses.
A full description of each course can be found on the course booking pages on the website.
Items produced on courses may be available to take home. Please note: items produced on courses are not for resale.
The School of Artisan Food reserves the right to make changes to the tutor, course content and recipes without prior notice.
What's not included in the cost of our courses
Course fees do not include travel or accommodation.
The majority of our courses are only suitable for participants aged 18 or over unless otherwise stated in the course description.
Some courses may be suitable for 15 to 17-year-olds if accompanied by a responsible adult. Please contact the School before booking a place for anyone under 18 on an adult level course. Failure to do so could result in the young person being denied entry to the course.
We want you to have the best possible experience, so please do let us know in advance if you have any disabilities or other special requirements you would like us to be aware of.
Dietary requirements and allergies
We can cater for any dietary requirements if notified in advance. If you have food allergies and have any concerns we advise you to contact the School to discuss these before making a booking.
You can give details of dietary or any other requirements as part of the online booking process, or contact the School by email.
Please notify the School before attending if you suffer any sickness or diarrhoea less than 48 hours prior to the start of a course. If you are taken ill whilst attending a course please notify a member of staff immediately.
Skills and experience levels
If you are not sure if you have the right level of skills or experience for a particular course or would like advice about which course would be most suitable for you, please contact us before booking and we can help you to assess which course is right for you.
Please note: we can only offer guidance and cannot be held liable if you book a course much higher or lower than your actual skill level.
Health and safety
You will receive a short briefing on health and safety at the start of your course.
We will supply you with an apron and other protective equipment where appropriate.
Please wear comfortable shoes with covered toes. Comfortable clothing and layers are recommended as the temperature in training rooms can vary. Please do not wear loose jewellery. We are not liable for any damage that occurs to clothing or other belongings.
Long hair must be tied back in the training rooms.
Certificate of Attendance
The School can supply a Certificate of Attendance for any of our courses upon request.
Booking and Payment
A non-refundable 25% deposit must be paid at the time of booking, to secure a place on any course booked 21 days or more before the start of the course.
The remaining balance must be received 21 days before the course start date. Failure to pay the balance may result in losing your place on the course and your deposit may not be refunded.
Full payment is required at the time of booking if your booking is made less than 21 days before the start date.
We accept Visa Debit and Credit cards, Mastercard, Maestro/Switch/Solo Cards. Unfortunately, we do not accept American Express or Paypal at this time.
Payment by bank transfer may also be accepted by prior arrangements.
When your booking is complete you will receive an email confirmation of your order and the person attending will also receive joining instructions by email, unless otherwise requested.
Cancellations, Transfers and Refunds
To cancel a course place, please notify us by telephone or email. Please do not consider your booking cancelled until you have received a cancellation acknowledgement from us.
Late cancellations often have an impact on other customers and the business and therefore we do not offer refunds on course cancellations made less than 21 days before the start of a course.
You can request a transfer to another course, up to 5 working days (Monday - Friday) prior to the start date of your course.
Although these terms and conditions apply to all bookings we do try to be flexible and if you feel your cancellation is due to exceptional circumstances, please do contact us.
If you are unable to attend a course you may request to transfer your booking to another date, subject to availability. Any payment already received will be held on your account for a period of up to 12 months and can be used against any course during that time.
Any monies on account which have not been used against other bookings after 12 months from the date of receipt of payment will be deemed donations to The School of Artisan Food charity.
Transfers are not available if requested less than 5 working days (Monday to Friday) prior to the start of a course, as it is unlikely we will be able to fill your place at such short notice and we will already have incurred costs.
You can transfer your booking to someone else at any time, as long as payment has been received in full and you notify us who will be attending at least 48 hours in advance of the course.
If you are unable to attend a course that you have booked and do not wish to transfer your booking, you can request a refund of the fee paid, less the 25% non-refundable deposit, up to five days before the date of the course. After this date, the fee and deposit will not be refunded.
Refunds may take up to 30 days to process from receipt of the request and are made to the source of the payment received.
We are unable to issue refunds for courses booked as gifts or booked using gift vouchers. We will hold the amount paid on account for use against future bookings for up to 12 months.
Any non-attendance on bookings without prior cancellation will not be transferred to another course and all payments received will be retained and deemed donations to The School of Artisan Food charity.
Cancellations by the School of Artisan Food
In the event that the School of Artisan Food cancels a course, due to unforeseen circumstances, we will offer a full refund of payment already received, or a transfer to an alternative date for the same course if available, or to an alternative course of your choice, subject to availability. Any additional cost will have to be paid in accordance with these terms and conditions.
Refunds will be paid within 30 days.
In the event of cancellation, we will give as much notice as possible and will notify you using the contact details registered to your account. Please make sure these are correct and up to date.
Accommodation and travel costs
The School of Artisan Food cannot be held liable for any third-party costs, such as travel bookings or accommodation costs incurred by customers.
We strongly recommend that customers have a suitable travel insurance policy in place, particularly if you will incur substantial accommodation and travel costs to attend a course booking. Insurance can provide cover for many occurrences that may prevent you from attending your course such as illness, bereavement, travel disruption etc. The School can provide proof of payment in support of any claim on your travel insurance.
Gift vouchers are valid for 12 months from the date of purchase only. Please note: you can use a gift voucher to book a course which takes place after the 12 months.
Gift vouchers may be used against more than one course. Any remaining credit will be kept on the purchaser’s account and may be used against subsequent bookings within 12 months from the date of purchase.
If a gift voucher is used against a course of higher value than the voucher value, the balance of the course fee is payable 21 days prior to the start of the course date.
If payment for any gift voucher is not received or is cancelled, any transactions made using the voucher code will be void.
Gift voucher purchases are non-refundable.
Gift vouchers cannot be exchanged for other goods or cash.
Gift vouchers are transferable to another person as long as we have been notified of the replacement in advance by the recipient.
Postal gift vouchers can take up to three business days to process and are sent by Royal Mail first class post.
Please note: Royal Mail delivery services are outside of our control, and the School can take no responsibility for delays or undelivered gift vouchers.
You can opt to send a gift voucher by email to yourself or the recipient at the time of purchasing.
Gift vouchers issued by the School of Artisan Food can only be used against courses at the School and cannot be used at other businesses on the Welbeck Estate.
From time to time we offer limited discounts, only one discount code may be used against any transaction.
For limitation of usage and expiry date please refer to individual offers.
BESPOKE TRAINING, PRIVATE BOOKINGS AND VENUE HIRE
All quotes supplied by The School of Artisan Food are valid for 7 days and must be accepted by email.
All costs quoted are for a minimum or maximum group size as per the quote details.
Upon acceptance of a quote, a 50% non-refundable deposit is payable immediately to secure the booking.
Any costs for transport and accommodation not included in our quote are not reimbursable by The School of Artisan Food.
An order is deemed accepted by The School of Artisan Food upon receipt of written confirmation and payment of the required deposit.
The order confirmation contains all of the contractual terms agreed between you, the invoice addressee and the School.
Payment and cancellation
Full payment must be received 21 days prior to the start of the booking. Payment can be made by bank transfer. If a booking is made less than 21 days before the event date, the full amount is payable at the time of booking.
In the unlikely event of The School of Artisan Food cancelling a bespoke course, private booking or venue hire, an alternative date will be offered, full credit to your account or a full refund made if no suitable date is available.
The School will not accept responsibility for the loss of any personal possessions.
The School will not be liable for any loss suffered by you which is indirect, special or consequential.
The School will not be liable for any loss suffered by you resulting from any event which is beyond the reasonable control of the School.
The School of Artisan Food will only keep any personal information you register on our website to inform you of courses, developments and special offers. Your details will not be sold for commercial use or shared with any third party.
Newsletters sent by email from The School of Artisan Food will contain the means of allowing you to unsubscribe from that mailing list.
The School of Artisan Food reserves the right to amend these terms and conditions without prior notice.
No failure or delay by the School in enforcing any of its rights under the Contract shall be deemed to be a waiver of such right.
All contracts shall be governed by English law.
Intellectual Property Rights and Acceptable Use
Full copyright of course content developed by the School of Artisan Food is retained by the School. Course notes and reference materials are provided for personal use only.
The sharing of course materials and recipes by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission of the School of Artisan Food’s Directors. Please ask if you are unsure what is and isn't acceptable usage.
PRIZE DRAW TERMS AND CONDITIONS
The prize draw is promoted by The School of Artisan Food, Welbeck, Worksop, Notts S80 3LR.
These terms and conditions apply to every prize draw unless stated otherwise.
- The prize draw is open to residents of the United Kingdom aged 18 years or over except employees of the School of Artisan Food and Welbeck Estates Co Ltd and their close relatives and anyone otherwise connected with the organisation or judging of the prize draw.
- There is no entry fee and no purchase necessary to enter.
- By entering, an entrant is indicating an agreement to be bound by these terms and conditions.
- Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
- No responsibility can be accepted for entries not received for whatever reason.
- The promoter reserves the right to amend the prize draw and these terms and conditions. Any changes to the prize draw will be notified to entrants as soon as possible by the promoter.
- You can enter by filling in the form whether online or in-person as indicated in the prize draw announcement.
- The closing date of each prize draw will be on the form.
- The prize is as follows: One free place for an adult for a one-day short course of the winner’s choice.
- The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
- Winners will be chosen at random, from all entries received and verified.
- The winner will be notified by email or telephone by the end of the week following the closing date of the event. If the winner cannot be contacted or does not claim the prize within 7 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
- The promoter’s decision in respect of all matters to do with the prize draw will be final and no correspondence will be entered into.
- The prize draw and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
- The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.